To maintain our uncompromising standard of quality, every order undergoes a meticulous preparation and quality control ritual at the Aruary Atelier before departure:

• Standard Collections (Jewelry, Bags & Timepieces): Please allow 1 to 2 business days for our team to inspect, polish, and custom-package your pieces.
• Artisanal & Pre-Order Series: For hand-finished Moissanite settings or customized items, creation may take 5 to 7 business days to ensure structural perfection.

Once verified, your package is seamlessly handed over to our premium trackable line (YunExpress), and a personal tracking code will be dispatched to your inbox instantly.

We want you to love your pieces as much as we loved creating them. Aruary Atelier proudly offers a 30-day hassle-free return and exchange window for all qualifying jewelry, bags, and timepieces:

• Eligibility: Items must be unworn, unaltered, and returned in their original premium packaging with all protective films, tags, and certification cards intact.
• Timepieces & Leather Bags: Due to the delicate nature of premium materials, watches must not have been sized or have their protective crown-guards removed.

To initiate a return, simply contact our concierge team with your order number. We will guide you through the seamless process to ensure your ultimate satisfaction.

To offer the fairest pricing for our certified S925 metals and handcrafted pieces, our return shipping guidelines are structured as follows:

• Quality-Related Returns: If you receive an item that is damaged or defective, Aruary will fully cover the return shipping costs. A prepaid shipping label will be provided by our concierge team instantly.
• Preference-Based Returns: If you change your mind, wish to exchange for a different size, or request a refund for personal reasons, the return shipping fee will be the responsibility of the customer.

We do not charge any additional restocking fees, ensuring your exchange or refund process remains transparent and fair.