.returns-policy-container {
max-width: 800px;
margin: 0 auto;
padding: 20px 15px;
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
color: #2c2c2c;
line-height: 1.6;
}
.rp-header {
text-align: center;
margin-bottom: 30px;
}
.rp-header h1 {
font-size: 28px;
font-weight: 600;
letter-spacing: 0.5px;
margin-bottom: 10px;
color: #1a1a1a;
}
.rp-header p {
font-size: 15px;
color: #555;
max-width: 650px;
margin: 0 auto;
}
/* 核心信任卡片 */
.rp-highlights-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
gap: 15px;
margin-bottom: 35px;
}
.rp-highlight-card {
background: #fdfbf7;
border: 1px solid #eae5d9;
border-radius: 8px;
padding: 18px;
text-align: center;
}
.rp-highlight-icon {
font-size: 24px;
margin-bottom: 6px;
}
.rp-highlight-title {
font-size: 13.5px;
font-weight: 600;
color: #1a1a1a;
text-transform: uppercase;
letter-spacing: 0.5px;
margin-bottom: 4px;
}
.rp-highlight-desc {
font-size: 13px;
color: #666;
margin: 0;
}
/* 章节结构 */
.rp-section {
background: #ffffff;
border-bottom: 1px solid #eeeeee;
padding: 22px 0;
}
.rp-section:last-child {
border-bottom: none;
}
.rp-section-title {
font-size: 18px;
font-weight: 600;
color: #1a1a1a;
margin-bottom: 12px;
display: flex;
align-items: center;
gap: 8px;
}
.rp-list {
list-style: none;
padding-left: 0;
margin: 0;
}
.rp-list li {
position: relative;
padding-left: 20px;
margin-bottom: 10px;
font-size: 14.5px;
color: #4a4a4a;
}
.rp-list li::before {
content: "•";
position: absolute;
left: 4px;
top: -1px;
color: #8fa88b;
font-size: 18px;
}
/* 特别提示框 */
.rp-notice-box {
background-color: #fcfbf9;
border-left: 4px solid #8fa88b;
padding: 15px 18px;
margin-top: 15px;
border-radius: 0 8px 8px 0;
}
.rp-notice-box p {
margin: 0;
font-size: 13.5px;
color: #4a4a4a;
}
/* 步骤排版 */
.rp-steps-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
gap: 15px;
margin-top: 15px;
}
.rp-step-item {
background: #fdfdfd;
border: 1px solid #f0f0f0;
border-radius: 6px;
padding: 15px;
}
.rp-step-num {
font-size: 12px;
font-weight: 700;
color: #8fa88b;
text-transform: uppercase;
letter-spacing: 1px;
margin-bottom: 5px;
}
.rp-step-title {
font-size: 15px;
font-weight: 600;
color: #1a1a1a;
margin-bottom: 6px;
}
.rp-step-desc {
font-size: 13.5px;
color: #666;
margin: 0;
}
@media (max-width: 600px) {
.rp-header h1 {
font-size: 22px;
}
.rp-steps-grid {
grid-template-columns: 1fr;
}
}
📅
30-Day Window
Hassle-free returns from delivery
💎
Demi-Fine Guarantee
Rigorous quality inspection
✉️
Client Support
24–48 hour fast response
I. Return Conditions & Item Integrity
To preserve the demi-fine nature of our collections, items must meet the following criteria to be eligible for a refund or exchange:
-
Original Condition: Pieces must be completely unworn, unaltered, and free of scratches, perfume scents, or cosmetic wear.
-
Intact Packaging: Items must be returned in their original Aruary Studio premium box and gift pouch.
-
Earrings Policy: For hygiene reasons, earrings are returnable only if their protective hygienic seal remains intact, or if a manufacturing defect is present upon delivery.
-
Final Sale Items: Custom, personalized, or custom-engraved creations are crafted exclusively for you and are final sale.
II. Logistics, Shipping & Customs
-
Shipping Fees: Return shipping costs are the responsibility of the client unless the return is due to a verifiable manufacturing defect or dispatch error. Original shipping fees are non-refundable.
-
Trackable Shipping: We strongly recommend using a trackable courier service with insurance. Aruary Studio is not responsible for return packages lost or damaged in transit.
-
International Customs Declaration: To prevent customs delays or unexpected taxes, all international returns must be labeled as
"Returned Goods - No Commercial Value" on the shipping document. Instructions will be provided by our Client Care team.
III. How to Initiate Your Return
Step 01
Submit Request
Email hello@aruary.com with your Order Number, photos of the item, and the reason for your return.
Step 02
Receive Approval
Our team will review your request and provide the designated return address & custom instructions within 24–48 hours.
Step 03
Inspect & Refund
Upon arrival, please allow 3–5 business days for quality inspection. Approved refunds will be credited to your original payment method.
Need further assistance? Our Client Care team is always here to ensure your Aruary Studio experience is nothing short of exceptional. Reach out to us at hello@aruary.com.
