Shipping Information

Shipping Info: What You Need to Know

Standard Shipping

Our standard shipping service is provided by the postal service. It is a widely - available and cost - effective option suitable for most customers.

• Delivery Time: The delivery time depends on the destination country and customs clearance procedures, generally ranging from 7 to 15 business days.
• Tracking: You will receive a tracking number once your order is shipped. You can track the status of your package on the official website of the postal service.

Express Shipping

If you need your jewelry urgently, we offer VIP shipping service.

• Delivery Time: Express shipping usually takes 5 to 7 business days, although it can be affected by customs processes.
• Tracking: A tracking number will be provided immediately after shipping. You can monitor the progress of your package in real - time on the official website of the postal service.

2. Shipping Zones and Costs

• Shipping Fees: International shipping fees vary according to the destination country, the weight of the package, and the chosen shipping method. You can get an estimated shipping cost during the checkout process.
• Customs Duties and Taxes: Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

3. Shipping Restrictions

We are committed to delivering our products to as many regions as possible, but there are still some restrictions:

• Prohibited Areas: Due to local laws and regulations, we cannot ship to certain specific areas. If you are unsure whether we can ship to your location, please contact our customer service team.
• Product - Specific Restrictions: Some of our jewelry items may contain materials that are restricted in certain countries. We will try our best to inform you of any such restrictions when you place an order.

4. Processing Time

All orders will be processed within 2 - 3 business days after payment confirmation. During peak shopping seasons such as holidays, the processing time may be slightly extended. If there is any delay, we will notify you via email in a timely manner.

5. Lost or Damaged Packages

In the rare event that your package is lost or damaged during shipping:

Please contact us within 15 business days after the expected delivery date. We will work with you to resolve the issue, but please understand that international shipping claims can be more complex and time - consuming.

Understanding Shipping Options

When you place an order, understanding the available shipping options is essential. We provide a variety of choices to meet your needs, including standard, expedited, and international shipping. Standard shipping is the most economical choice, but it usually takes longer. On the other hand, expedited options are faster but may come at a higher cost. Thus, customers can select the best option based on their budget and urgency.

Tracking Your Shipment

After your order is shipped, tracking your shipment becomes crucial. We offer tracking numbers for all orders, allowing you to monitor your package's location in real-time. This transparency helps you stay informed about when your items will arrive. If there are any delays, you will be notified promptly. However, if you encounter any issues, our customer service team is ready to assist you.

Estimated Delivery Times

Knowing estimated delivery times can help manage your expectations. While we strive to get your orders to you as quickly as possible, various factors such as location, shipping method, and transit conditions can influence delivery speed. Generally, you can expect standard shipping to take 5-7 business days, while expedited shipping usually takes 2-3 business days. Therefore, planning ahead is essential, especially for time-sensitive orders.